You are asked to do more with less. Your margins have been squeezed. Your marketing efforts have reached their peak. You are unable to reduce your costs. How are you supposed to stay profitable, when cutting costs or increasing prices is no longer an option? This question haunts small business owners and controllers alike.
You wished there were a way you could increase your profit with the same resources, same marketing efforts, and just by analyzing your workflow to eliminate waste.
It is possible!
An electronic well-defined work order management system will help your field service company reduce waste and increase billable hours. And what if this workflow could be in REAL TIME seamlessly integrated with your employees’ smartphones? With 90 percent of the workforce using smartphones at work, paper-based processes can be eliminated, while at the same time reducing the administrative burden.
Having a work order management system can help you eliminate waste in the following ways:
Minimize non-billable technician time – It is common that your employees put in extra hours towards a job, because it requires additional commute time or prep work. Thanks to a work order software this extra time could be captured and integrated with billing, which would lead to additional revenue just from decreasing waste.
Having a live dashboard calendar that shows all of your scheduling hours by employee, you could make sure that there are no wasted hours because of idle time between jobs or no overtime because of an overscheduled day.
Save precious time. Work order management software can help you save time on repetitive, mechanical tasks, such as data entry related to clients’ information, work orders, resolution of problems, and invoices. Even if you run a small scale business, these tasks can take up to two hours on any given day.
Speed up data entry and eliminate errors. When your employees are entering data manually into paper forms, there is always the risk that errors might creep in. And for each mistake made in data entry, you sustain the risk of losing not only revenue, but also the trust and custom of clients. In fact, the 1-10-100 rule states that for each mistake made in data entry, it can cost you $1 to verify data accuracy at the time of entry, $10 to correct the mistakes later in batches of data, or $100 for every record if you leave the mistakes where they are. These mistakes may also make you lose customers, not to mention efficiency in running your service business.
Sending duplicate or erroneous invoices. The worst mistake you can make in your service business is to send invoices with mistakes in the figures, or send the same invoice to the client twice. In the long run, it can heavily soil your reputation, and force clients to seek out other service providers.
In summary, a work order management software can transform and automate your scheduling, dispatching and tracking processes, and can save you time, money and human resources. Even more, it will provide you with the ability to have better relationships with your customers, all the work history is saved and readily available in one place and you will always know what has been done for your customers and what still needs to be done.
If the software you are currently using does not provide all these, you should probably look for an alternative product, right away!
Check out Field Promax 30-days free Trial and decide for yourself!